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CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

ORDER TRACKING

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

HOW TO SHOP ONLINE?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

WHAT HAPPENS AFTER BEING CONFIRMED?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

INCONSISTENT ORDER

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CAN I DO?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

WHAT IF THE PACKAGE IS HELD BY CUSTOMS?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

WHEN WILL I RECEIVE MY ORDER?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

ORDER CANCELLATION

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

CAN I MAKE CHANGES TO MY ORDER?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

WHERE CAN I FIND MY ORDER NUMBER?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

DO YOU DELIVER ON PUBLIC HOLIDAYS?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

DO I NEED TO BE THERE TO SIGN FOR DELIVERY?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

DO YOU DELIVER TO MY POSTCODE?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.